Returns & Refund
1. All returns are to be made within 14 calendar days from the day of receipt.
2. Items should be returned new, unworn, unaltered and free of damage, in its original condition and with any price or brand tags still attached and in its original box. Returns which have been worn, damaged or soiled in any way will not be accepted and the request for return refused. Where provided, packaging such as the original box, authenticity cards, dust bags and product leaflet must be included with your return. Our shoes should be tried on a carpeted surface before wear
3. We do not offer exchanges or refunds on any sale/discounted item. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.We reserve the right to refuse return of goods that do not meet our return policy requirements.
4. All requests will be processed within 2-3 working days, Monday-Friday, 10am-6pm during our working hours.
5. Refund is currently only valid for regular-priced items. No refund for sales items.
6. All returns will be screened through thoroughly upon reaching our warehouse.
7. For returns which are successfully processed, the refund will be made via Shop Credit within 7 working days.
8. The value of the Shop Credit will be the paid price of the return item(s) in Singapore currency (SGD). Shop Credit refunds for international purchases are pegged to prevailing exchange rates stated by Singapore banking and financial institutions.
9. Shop Credit is non-exchangeable for cash.
10. Shop credit is valid for one year from date of issue. Any unused Shop Credit will be forfeited upon expiration.
11. All packages for returns are to be delivered to:
HealthCare Group Pte Ltd
27 Woodlands Industrial Park E1
12. Happy Walker reserves the right to offer refund based on our sole discretion.